Privacy Policy Disclaimer

Introduction

Where we refer to "personal information", it means "personal information" as defined in the Protection of Personal Information Act, 4 of 2013 ("POPI") Personal information includes any information about a person that can be used to identify a person directly or indirectly. It includes information like a name, an identification number, location information, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

The personal information we collect

We collect, amongst others, the following personal information:

• personal details, such as your name, email address or telephone number;
• billing information, such as relevant payment information and VAT registration number; and
• legally required information, which includes any additional information that the law requires from us to verify your identity, such as your HPCSA registration number.

How we collect personal information

• Directly from you when you use our website to register or request more information, or information provided via email correspondence.
• As the MB10 Interest Questionnaire is only available for use for registered Psychologists or Psychometrists, the relevant HPCSA registration number is used to collect further information regarding an individual’s registration status from this third-party. We only collect personal information this way where such information is publicly available for legitimate business purposes.
• Through the use of cookies, which will mainly be used to identify visitors that return to our website. You can prevent us from doing this through a setting on your browser. Cookies only store information from your browser and cannot access data on your computer.

Use of your personal information

We may use your personal information for any legitimate business purposes relating to our services and/or business activities. Some of the purposes for which we use your personal information include:

• responding to your queries posted on our website or emailed to us;
• onboarding you as a client;
• verifying your registration with the HPCSA;
• providing you with our services;
• referring you to other service providers with your consent;
• improving our website and services by analysing certain information collected, including cookies and other related information;
• sending you information (in the form of our newsletter) and inviting you to events; and/or
• complying with our regulatory or other obligations.

Mailing List

When you become a client, you will be added to our mailing list, which is only used to send you important information about our business, the services we offer and news related to our service. We may still contact you in other instances, such as in the course of providing you with specific services. In these instances, the relevant practitioner will contact you directly and not through the mailing list.

Sharing your personal information

We do not share your information with 3 rd parties for marketing or other purposes.

Quality and access to your personal information

Security

Lodging a complaint

More Information